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Cookie Policy

Cookie Policy

What are Cookies?

A cookie is a small data file, often including a unique identifier, which is sent to your computer, mobile phone or tablet device (referred to in this policy as a “device”) by the web server so the website can recall information about your interactions on the website. The cookie will collect information relating to your use of our services, information about your device, e.g. the device’s IP address and browser type, broad location and, if you arrived at our site via a link from third party site, the URL of the linking page and how you arrived at our site. If you have registered for any Services or you are a client, it may also collect your name and email address, which may be transferred to data processors for registered user or subscriber verification purposes.

In addition to cookies, our Services may also use web beacons, page tags and web bugs. These are all types of technology implemented by websites or third-party ad servers to allow them to analyse your website use and help improve your experience of the Services.

Types of Cookies:

  1. Session cookies are only stored for the duration of your visit to a website and are deleted from your device when you close your browser;
  2. Persistent cookies are saved on your device for a fixed period of time after the browser has closed and are used where we (or a third party) need to identify you for a later browsing session. The fixed period of time is typically 30-90 days for targeting or behavioural advertising cookies and may be up to 26 months for analytical performance and measurement cookies;
  3. First party cookies are set by the website you are visiting; and
  4. Third-party cookies are used within our Services which are set by other organisations. These include cookies from third-party analytic services (such as Google Analytics) which help us to understand the use of our sites, or by advertisers so that they can track the effectiveness of their advertisements.

What are cookies used for?

  1. Functional Cookies

Functional cookies are essential to the running of our Services. They are used to remember your preferences on our websites and to provide personal features. Information collected by these cookies is usually anonymised so we cannot identify you personally. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising. These cookies are usually session cookies which expire when you close your browsing session.

  1. Essential or ‘Strictly Necessary’ Cookies

These cookies are essential for the running of our Services. Without these cookies, parts of our websites would not function. These cookies do not track where you have been on the internet and do remember preferences beyond your current visit and do not gather information about you that could be used for marketing purposes. These cookies are usually session cookies which expire when you close your browsing session.

  1. Analytical Performance and Measurement Cookies

Analytical performance cookies are used to monitor the performance of our Services, for example, to determine the number of pageviews and the number of unique users a website has. Web analytics services may be designed and operated by third parties. The information provided by these cookies allows us to analyse patterns of user behaviour and we use that information to enhance user experience or identify areas of the website which may require maintenance. The information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes

  1. Targeting or ‘Behavioural Advertising’ Cookies

These cookies, which may be placed on your device by us or our trusted third party service providers, remember that you have visited a website and use that information to provide you with content or advertising which is tailored to your interests. This is often called online behavioural advertising (OBA) and is done by grouping together shared interests based upon web browsing history. Your web browsing history can be used to infer things about you (e.g. your age, gender etc.), and this information may also be used to make advertising on websites more relevant to you. Without these cookies, content and advertisements you encounter may be less relevant to you and your interests. If you would like more information about OBA, including how to opt-out of these cookies, please visit: www.youronlinechoices.com or scroll down to: How can users manage or opt out of cookies?

How do we use Cookies?

Essential/Functional Cookies:

We use these cookies to enable certain online functionality including:

  • Access your information so we can provide you with customised content and experience
  • Eliminating the need for users to re-enter their login details

Analytical Performance and Measurement Cookies:

We use these cookies to track our users behaviour to better develop our services. The use cases of these cookies include, but are not limited to:

  • Number of pages visited
  • Amount of time spent on a page
  • Number of intercom metrics

Third Parties

We also use analytics services provided by third parties, such as Google Analytics, to analyse which pages are viewed, where our viewers have come from, for example.

Intercom: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyses your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

How can you manage or opt out of Cookies?

If you would prefer to opt out of cookies, it is possible to control cookies by following the steps below, however you should be aware that you might lose some features and functionality of the website if you do so.

Cookies, including those which have already been set, can be deleted from your hard drive. You can also change the preferences/settings in your web browser to control cookies. Some internet browsers have a ‘Do Not Track or ‘DNT’ setting; this sends a signal to websites asking them not to track your browsing. The following links may be helpful:

In some cases, you can choose to accept cookies from the primary site, but block them from third parties. In others, you can block cookies from specific advertisers, or clear out all cookies. Deleting or blocking cookies may reduce functionality of the site. To learn more about how to reject cookies, visit http://www.allaboutcookies.org/ or go to the help menu within your internet browser. If you experience any problems having deleted cookies, you should contact the supplier of your web browser.

For more information about third party cookies generated by advertisers please visit www.youronlinechoices.com.

Please be aware that these are third party websites and Contracts Advance does not accept any liability for the instructions given on these sites.

You can find out how to decline targeting and behavioural advertising cookies by visiting:

Web Beacons
You can normally render web beacons and other tracking technologies ineffective by switching off cookies in your browser. There are also browser add-ons and extensions that specifically block web beacons. If you object to web beacons in emails, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies above. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier of your device or other access device; but we will not identify you as an individual.

Further information and how to contact us?

If you would like more information on the cookies that we use and their purposes, please contact our Data Protection Officer:

Name: Owen Evans
Email: owen@contractsadvance.co.uk
Phone: 07702 885 562
Post: Data Protection Enquires, Contracts Advance Ltd. Offices 1&2, 23 Gay Street, Bath, BA1 2PD

For more information about cookies please visit http://www.allaboutcookies.org/