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Attitudes to Incumbents - What Procurement Professionals really think about incumbents’ performance at rebid

Between November 2015 and January 2016 Contracts Advance & 7House conducted a survey of procurement professionals to find out what their experiences and attitudes are towards incumbents and their performance in rebidding.

There is little survey information available on rebids in general, and even less on procurer’s views of incumbents and what this important group of stakeholders want to see from incumbents – and what they actually experience. Whilst bidders get their own feedback from customers after they have won or lost a particular bid or rebid, this information is held within the company (and even then often not collated into lessons to be used for the future). We wanted to get a broader perspective and to see if there were common views and experiences across procurement professionals in different countries and in different sectors that we could use to pick out lessons for incumbents to help improve their rebids.

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