Are You Measuring What REALLY Matters On Your Contract?
You might have just a few performance measures on your contract, you might have dozens. Most likely they are mainly the KPIs the customer set for you when you won the contract. But are they measuring the things that REALLY count or are they just confirming you are being compliant with the customer’s basic operational needs?
These six steps will help you change your measurement regime to measure what really matters.
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